Contact / FAQ
Hop Hedz Official Gear • Contact and FAQ
COVID-19 UPDATE: Due to current circumstances related to the outbreak, certain items may take longer for fulfillment. Please email or call us with any questions about your order. Thank you and Stay Safe!
Q: How do I contact Hop Hedz?
A: For general information, returns, etc. email firstname.lastname@example.org
or call (717) 926-3434.
Q: How much is shipping?
A: Domestic Shipping: Domestic Shipping (USA) is calculated at checkout. We do have free shipping in the USA on some products. Those products have 'Free Shipping in the USA' noted in the description.
International Shipping: International fees are calculated at checkout.
Q: What is your return/exchange policy?
A: We offer a 30 day money back guarantee on all of our non clearance items. If you are not satisfied with your item, send an email to email@example.com or call (717) 926-3434 and we will handle your refund/exchange.
Hop Hedz Gear
2225 Sycamore St.
Harrisburg, PA 17111
Q: How do these shirts fit?
A: All of our shirts are semi-fitted unless otherwise noted. With that being said, we find that for the most part our shirts are true to size or run a half size small with the semi-fit cut. If you are in-between sizes, we recommend going one size up. If you have any questions about sizing please do not hesitate to contact us via email at firstname.lastname@example.org or call (717) 926-3434.
Q: What is the material like?
A: Unless otherwise noted; all of our shirts are either pure ringspun cotton, ringspun cotton/poly blend or a ringspun cotton/poly/rayon blend. They are ultra soft and feel like you've owned them for years the minute you put them on. We pride ourselves in using high quality fabric for ultimate comfort.
Q: Will my shirts shrink?
A: Unless otherwise noted, all of our tees are factory laundered for minimal shrinkage in the wash. If you are concerned with shrinking, order one size up. We always recommend tumble drying on low heat or hang drying your shirt.
Q: How long does it take to receive my shirt?
A: Items will ship within 3 business days from the time the order was placed. If for some reason we are out of stock or there is an issue with your order we will send you an email immediately to let you know if the item is discontinued or when it will be back in stock.
Q: I haven't received my shirt?
A: If you haven't received your item within 7 business days, contact us at email@example.com or call (717) 926-3434 and we will get to the bottom of this in a hurry!